Privacy Policy

Welcome to Dion's Food ("Dion's," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionsfood.click (the "Website"), place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

By accessing or using dionsfood.click, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

1. Who We Are

Dion's Food is a food-service business operating in the United States, dedicated to providing quality food products and services to our valued customers. Our principal means of contact are provided below:

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us using the information above.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our Website or services, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address.
• Account Information: Username, password, and account preferences if you register for an account on our Website.
• Order Information: Details about food orders you place, including items selected, special dietary requests, delivery instructions, and order history.
• Payment Information: Billing address and payment card details. Note that full payment card numbers are processed securely by our third-party payment processors and are not stored on our servers.
• Communications: Messages, feedback, reviews, survey responses, customer service inquiries, or any other content you submit to us.
• Promotional Preferences: Your preferences for receiving marketing communications, newsletters, and promotional offers from us.

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on pages, navigation paths, referring URLs, and interaction data such as scrolling or button clicks.
• Log Data: IP address, access times, request details, and error logs generated by your browser when you visit our Website.
• Location Data: General geographic location derived from your IP address. With your permission, we may also collect more precise location information to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies as described in Section 7 of this policy.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you interact with our social media pages or use a social media login feature, we may receive certain profile information from those platforms in accordance with their own privacy policies.
• Analytics Providers: Third-party analytics services that help us understand Website traffic and user behavior.
• Marketing Partners: Advertising networks or marketing partners who provide us with aggregated or anonymized data about user interests and behaviors.
• Payment Processors: Confirmation or status information regarding your transactions.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, precise geolocation without consent, racial or ethnic origin, religious beliefs, or health information beyond basic dietary preference disclosures voluntarily provided by you when placing food orders. If you voluntarily share such information (e.g., a severe food allergy), we use it solely for the purpose of fulfilling your order safely.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination.
• Managing your account and providing you with access to our Website features.
• Processing payments and preventing fraudulent transactions.
• Communicating with you regarding your orders, including order confirmations, status updates, and receipts.
• Responding to your inquiries, complaints, and customer service requests.

3.2 Website Improvement and Analytics

• Analyzing how our Website is used so we can improve its content, functionality, and user experience.
• Monitoring and diagnosing technical problems, bugs, and errors on our Website.
• Conducting internal research and development to enhance our food offerings and services.
• Generating aggregated, anonymized data reports that do not identify any individual user.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our food products and services, provided you have opted in or have not opted out of receiving such communications.
• Personalizing your experience on our Website based on your preferences and order history.
• Displaying targeted advertisements on our Website and on third-party platforms, subject to your preferences.
• Running loyalty programs, referral programs, and promotional campaigns.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, court orders, or legal obligations under United States federal and state law.
• Enforcing our terms of service and other legal agreements.
• Protecting the rights, property, and safety of Dion's Food, our customers, and the public.
• Detecting, investigating, and preventing fraudulent, harmful, unauthorized, or illegal activity.

3.5 Business Operations

• Conducting due diligence, audits, and assessments as part of our normal business operations.
• In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your information as part of that transaction, subject to appropriate notice to you.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our Website and delivering our services. These parties are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: Secure processing of payment card transactions.
• Delivery Platforms: Third-party delivery services that facilitate the delivery of your food orders.
• Cloud Hosting Providers: Secure storage and hosting of our Website and data.
• Analytics Providers: Companies that help us analyze Website usage and performance (e.g., Google Analytics).
• Email Marketing Services: Platforms used to send you promotional and transactional emails.
• Customer Support Tools: Software that helps us manage customer inquiries and support tickets.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Compliance with a subpoena, court order, governmental inquiry, or other legal process.
• Responding to requests from law enforcement agencies or other government officials.
• Protecting the rights, property, or personal safety of Dion's Food, its employees, customers, or others.
• Preventing or investigating possible wrongdoing in connection with our services.

4.3 Business Transfers

If Dion's Food is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or third-party program.

4.5 Aggregated or Anonymized Data

We may share aggregated or de-identified information that does not identify any specific individual with third parties for research, marketing, analytics, and other purposes. This data cannot reasonably be used to identify you.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our Website.
• Access Controls: We restrict access to personal information to employees and contractors who need it to perform their job functions, and we require them to maintain confidentiality.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card numbers on our servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices and security measures.
• Incident Response: We maintain procedures for responding to potential data breaches, including notifying affected users and applicable authorities as required by law.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., where retention is required by law or necessary to complete a transaction).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary compensation; however, certain sharing of data with advertising partners may constitute "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you may have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a lesser quality of service as a result of your exercise of these rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days, with an option to extend by an additional 45 days when reasonably necessary, as permitted under CCPA/CPRA.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, you may exercise the following rights by contacting us:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Data Portability: Where technically feasible, you may request that we provide you with a copy of your personal information in a structured, machine-readable format.
• Opt-Out of Marketing: You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us directly. Note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.
• Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6.3 Verifying Your Identity

For your protection, when you submit a request to exercise your privacy rights, we may need to verify your identity before processing it. We may ask you to provide information that matches information we have on file or use other reasonable verification methods. We will not use the information you provide for verification purposes for any other purpose.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and support our marketing efforts.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They enable the website to recognize your device and remember information about your visit, such as your preferences and settings. Cookies may be either "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period of time or until you delete them).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our Website, enabling core functions such as security, account authentication, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, helping us improve its performance and content. The data collected is typically aggregated and anonymized.
• Functional Cookies: These cookies allow the Website to remember your preferences (such as language settings or delivery address) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing habits to allow us and our advertising partners to deliver relevant advertisements to you. You may opt out of these cookies through your browser settings or by using opt-out tools provided by third-party advertising networks.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please be aware that blocking certain cookies may impact the functionality of our Website and your ability to place orders. For detailed information about how to manage cookies, please refer to your browser's help documentation.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy (available on our Website).

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply depend on the nature of the information and the purpose for which it was collected:

At the end of the applicable retention period, we will securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because information has been stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

9. Children's Privacy

Our Website and services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 18.

If you are under 18 years of age, you are not permitted to use our Website, create an account, or provide any personal information to us. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete any such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly engage in any activities that would involve the collection of personal information from children under the age of 13.

10. International Data Transfers

Dion's Food is based in the United States, and our primary servers and operations are located within the United States. By using our Website and services, you acknowledge and agree that your personal information may be processed and stored in the United States.

If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. The data protection and privacy laws in the United States may differ from those in your home country. By submitting your information through our Website, you consent to this transfer.

In cases where we transfer personal information outside of the United States to third-party service providers, we take reasonable steps to ensure that adequate protections are in place, including entering into appropriate data processing agreements or relying on recognized transfer mechanisms, consistent with applicable law.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dion's Food. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply our endorsement of that website, its content, or its privacy practices.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Our Website currently does not respond to DNT signals from browsers, as there is no agreed-upon industry standard for how to respond to such signals. However, you can manage your tracking preferences through your browser's cookie settings as described in Section 7 of this policy.

13. How to File a Complaint

If you believe that we have not complied with applicable privacy laws or handled your personal information in accordance with this Privacy Policy, we encourage you to contact us first so that we can address your concerns directly.

To file a privacy-related complaint with us, please contact us at:

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe.

13.1 Complaints to Regulatory Authorities

If you are a California resident and believe we have violated the CCPA/CPRA, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General's Office: oag.ca.gov/privacy

If you have concerns about deceptive or unfair business practices related to your privacy, you may also file a complaint with the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC): ftc.gov/complaint

Residents of other states with applicable privacy laws (such as Virginia, Colorado, Connecticut, Texas, or other states that have enacted consumer data privacy legislation) may also have the right to appeal our decisions and file complaints with their respective state attorneys general or consumer protection authorities.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised policy on our Website at dionsfood.click.
• Where required by law or where we deem appropriate, notify you via email or a prominent notice on our Website.

Your continued use of our Website and services after the posting of any changes to this Privacy Policy will constitute your acknowledgment of those changes and your agreement to be bound by the updated terms. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns you may have. When contacting us, please include as much detail as possible about your request or concern so that we can respond to you effectively and in a timely manner. We will make every effort to respond to verified requests within 30 days of receipt.