Terms of Service

Effective Date: May 2, 2026  |  Last Updated: May 2, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Dion's Food ("Company," "we," "us," or "our"), the owner and operator of the website located at dionsfood.click. By accessing, browsing, or otherwise using this Website—or by placing an order, creating an account, or engaging with any of our services—you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using this Website on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and your acceptance of these Terms will be treated as the acceptance by that entity.

You must be at least 18 years of age to use this Website. By using our Website, you represent and warrant that you are 18 years of age or older. Minors under the age of 18 may only use our Website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.

We reserve the right to modify, amend, or update these Terms at any time. Your continued use of the Website after any such changes are posted will constitute your acceptance of the revised Terms.

2. Description of Services

Dion's Food is a food-related business operating in the United States that provides customers with access to food products, menu offerings, ordering services, and related content through its Website at dionsfood.click. Our services may include, but are not limited to:

• Online ordering of food products for pickup, delivery, or catering;
• Browsing and reviewing menu items, ingredients, nutritional information, and promotional content;
• Creating and managing customer accounts;
• Participation in loyalty programs, promotions, discount offers, and special events;
• Subscription to newsletters, updates, and marketing communications;
• Customer support and communication services;
• Any other services, features, or functionality made available through the Website from time to time.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our services at any time, with or without notice, and without liability to you or any third party. We do not guarantee that the Website or any of its features will be available at all times or in any specific location. From time to time, we may restrict access to some or all parts of the Website.

All food products and services offered through this Website are subject to availability. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion, including in cases of suspected fraud, errors in product descriptions, or pricing errors.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using this Website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or security breach;
• Use this Website only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations;
• Comply with all applicable food safety guidelines and instructions provided in connection with our products;
• Promptly update your account information to keep it accurate and complete;
• Take responsibility for all activity occurring under your account.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any unlawful purpose or in violation of any local, state, national, or international law or regulation;
• Attempting to gain unauthorized access to any part of the Website, our servers, databases, or any systems connected to the Website;
• Transmitting any viruses, malware, spyware, ransomware, or other harmful computer code through the Website;
• Using automated tools, bots, scrapers, or crawlers to access, collect, or index data from the Website without our express written permission;
• Reproducing, duplicating, copying, distributing, selling, or reselling any portion of the Website or its content for any commercial purpose without prior written authorization;
• Submitting false, misleading, or fraudulent orders, reviews, or information;
• Engaging in any conduct that harasses, abuses, threatens, or intimidates other users, our staff, or any third party;
• Attempting to impersonate any person or entity, or falsely misrepresenting your identity or affiliation with any person or entity;
• Interfering with or disrupting the integrity or performance of the Website or its services;
• Using the Website to collect or harvest personal information of other users without consent;
• Posting or transmitting any content that is defamatory, obscene, offensive, discriminatory, or otherwise objectionable;
• Circumventing, disabling, or otherwise interfering with security-related features of the Website;
• Engaging in any activity that could damage, disable, or impair the Website or our brand reputation.

We reserve the right, at our sole discretion, to terminate or suspend your access to the Website and services immediately and without notice if we determine that you have engaged in any prohibited activity or violated any provision of these Terms.

4. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations, menu content, recipe descriptions, brand names, trademarks, service marks, trade dress, and software (collectively, "Content"), is the exclusive property of Dion's Food or its licensors and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with our services. This license does not include the right to:

• Reproduce, modify, create derivative works from, or distribute the Content;
• Use the Content for any commercial purpose or for any public display;
• Remove or alter any copyright, trademark, or other proprietary notices contained in the Content;
• Transfer the Content to any other person or entity;
• Mirror or frame any Content or any part of the Website on any other website or service.

Any unauthorized use of the Content terminates the license granted herein. Dion's Food reserves all rights not expressly granted in and to the Website and the Content. Use of our trademarks, logos, or brand elements without our prior written consent is strictly prohibited.

If you submit feedback, suggestions, ideas, or other content to us ("User Submissions"), you grant Dion's Food a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute such User Submissions in any media for any purpose. You represent and warrant that you own or have the necessary rights to grant this license.

5. Payment Terms

Certain features of our Website, including the purchase of food products, catering services, or other offerings, require payment. By placing an order through our Website, you agree to the following payment terms:

• Pricing: All prices displayed on the Website are in U.S. dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors at any time, even after an order has been placed.
• Payment Methods: We accept payment via major credit cards, debit cards, and other payment methods as specified on our checkout page. By providing your payment information, you represent that you are authorized to use the designated payment method.
• Order Confirmation: Receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to decline or cancel any order at any time for any reason, including but not limited to product unavailability, errors in pricing or description, or suspected fraud.
• Taxes: Applicable federal, state, and local taxes will be added to your order total where required by law. You are responsible for any applicable taxes on purchases made through our Website.
• Refunds and Cancellations: Refund and cancellation policies are subject to the specific terms communicated at the time of purchase or as outlined in our Refund Policy. Due to the perishable nature of food products, all sales may be final unless otherwise stated or required by applicable law.
• Fraudulent Transactions: Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account and referral to appropriate law enforcement authorities.

6. Food Safety and Allergen Disclaimer

Dion's Food makes reasonable efforts to provide accurate information about the ingredients and allergens present in our food products. However, due to the nature of food preparation processes, cross-contamination may occur. We cannot guarantee that any of our products are completely free from allergens.

It is your sole responsibility to review all ingredient and allergen information before placing an order. If you have any food allergies, intolerances, dietary restrictions, or medical conditions, you should contact us directly before ordering. By placing an order, you acknowledge and accept the inherent risks associated with food consumption, including risks related to allergens and dietary sensitivities.

We strongly recommend that customers with known severe allergies consult with our staff before ordering. Dion's Food shall not be liable for any adverse reactions, injuries, or harm resulting from failure to disclose allergies or dietary restrictions prior to ordering.

7. Disclaimers — "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND INFORMATION AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

DION'S FOOD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVER MAKING THE WEBSITE AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the foregoing exclusions shall apply to the maximum extent permitted by applicable law.

We do not warrant or make any representations regarding the use or the results of the use of the Website in terms of correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary maintenance, repair, or correction of any issues arising from use of this Website.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL DION'S FOOD, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY FOOD PRODUCT CONSUMED, INCLUDING ALLERGIC REACTIONS, ILLNESS, OR INJURY (EXCEPT WHERE PROHIBITED BY LAW).

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF DION'S FOOD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE LIMITATION OF LIABILITY IS RESTRICTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DION'S FOOD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

9. Indemnification

You agree to defend, indemnify, and hold harmless Dion's Food, its owners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or any services provided therein;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Submission or content you post, transmit, or otherwise make available through the Website;
• Your fraudulent, negligent, or willful misconduct;
• Any dispute between you and any third party arising from your use of the Website.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dion's Food. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or terms of any third-party websites, and we do not endorse, guarantee, or assume responsibility for any third-party site, product, or service.

Your interactions with third-party websites or services are solely between you and such third parties. We encourage you to review the terms of service and privacy policies of any third-party sites you visit. Dion's Food shall not be liable for any damages or losses caused or alleged to be caused by your use of or reliance on any third-party websites or services.

11. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in compliance with applicable U.S. privacy laws, including the Federal Trade Commission Act (FTC Act, 15 U.S.C. § 41 et seq.), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) where applicable, and other applicable state and federal privacy regulations.

By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Dion's Food is registered and operating, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

These Terms are also subject to applicable federal laws of the United States, including but not limited to the Federal Trade Commission Act, the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, and other applicable federal consumer protection statutes.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Dion's Food at [email protected] to attempt to resolve any dispute informally. We will make a good-faith effort to respond to your concern within thirty (30) days of receiving written notice of the dispute.

13.2 Binding Arbitration

If we are unable to resolve the dispute through informal means within sixty (60) days after receiving written notice, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or your use of our services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration body, rather than in court, except as provided below.

The arbitration shall be conducted in English, in the United States, and the arbitrator's decision shall be final and binding. The arbitrator shall have the authority to award any remedy that would be available in a court of competent jurisdiction. The costs of arbitration shall be allocated as determined by the arbitrator in accordance with applicable AAA rules.

13.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or any of our services. We reserve the right, at our sole discretion and without prior notice or liability, to:

• Terminate or suspend your account or access to the Website for any reason, including but not limited to a violation of these Terms;
• Restrict, limit, or refuse service to any user at any time;
• Remove, delete, or disable any account, content, or User Submission;
• Discontinue the Website or any portion thereof at any time.

Upon termination of your account or access to the Website, your right to use the Website and all services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the date of termination.

15. Changes to Terms

We reserve the right to modify, amend, revise, or update these Terms of Service at any time, at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In some cases, we may provide additional notice of material changes, such as by posting a notice on our Website homepage or sending an email to registered users.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or our services after the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must immediately stop using the Website and, if applicable, close your account.

We encourage you to bookmark this page and review it regularly to ensure you are aware of the current Terms governing your use of our Website.

16. Electronic Communications and Consent

By using this Website or communicating with us via email or other electronic means, you consent to receiving communications from us electronically. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have opted in to receive marketing communications, you may opt out at any time by following the unsubscribe instructions included in those communications or by contacting us directly at [email protected].

17. Accessibility

Dion's Food is committed to making its Website accessible to all users, including those with disabilities. We strive to ensure our Website complies with applicable accessibility standards. If you experience any accessibility difficulties, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction or under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be made enforceable, it shall be severed from these Terms. The invalidity or unenforceability of any such provision shall not affect the remaining provisions of these Terms, which shall continue in full force and effect.

The parties acknowledge that they would have agreed to the remaining provisions of these Terms even without the invalid, illegal, or unenforceable provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Dion's Food on the Website, constitute the entire agreement between you and Dion's Food with respect to your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter herein.

No waiver by Dion's Food of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure by Dion's Food to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

Dion's Food shall not be liable for any failure or delay in performance under these Terms arising out of causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, supply chain disruptions, government actions, power failures, internet outages, or other events outside our control ("Force Majeure Events"). In the event of a Force Majeure Event, we will make reasonable efforts to resume normal operations as quickly as practicable.

21. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment without such consent shall be null and void. Dion's Food may freely assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets, or operation of law.

22. No Partnership or Agency

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and Dion's Food. You do not have the authority to bind Dion's Food in any way, and you agree not to represent yourself as an agent, employee, or representative of Dion's Food.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or any aspect of your use of the Website, please contact us using the information below:

We will make reasonable efforts to respond to all inquiries within a reasonable time frame. For urgent matters related to food safety or health concerns, please contact us immediately via email.